Shipping
Shipping Information – SS Enterprises
At SS Enterprises, we ensure that every order is handled with the utmost care and professionalism. Below is our comprehensive shipping policy to help you understand our process.
Standard Shipping Details
We ship all domestic orders via Sequel, with an estimated delivery time of 3–7 working days.
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Orders are typically processed and shipped within 48 hours.
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Personalized items may require additional time to produce.
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If your order contains both personalized and non-personalized items, we will ship them separately to avoid delays.
Once your order has been dispatched, you will receive a tracking number and link via WhatsApp, Email, and SMS.
Important Shipping Guidelines
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Delivery timelines are estimated from the date of dispatch.
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We strive to ship within 48 hours, but unforeseen delays may occur.
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To ensure timely delivery, we recommend placing orders in advance.
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Once dispatched, orders cannot be redirected.
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All deliveries require a signature and valid photo ID.
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Orders, once placed, cannot be canceled or refunded.
Additional Information
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Each order is shipped to one address only. For multiple addresses, please place separate orders.
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Domestic shipping is free.
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Our goal is to deliver your order within 16 working days, including processing time. Some items may take longer due to availability or production.
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If your order cannot be fulfilled within 16 working days, please contact us at +91 91191 56856.
ID Proof Required on Delivery
The recipient may be required to present a copy of any valid photo ID upon delivery:
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PAN Card
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Driving License
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Passport
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Voter ID
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Aadhaar Card
Our customer care team may contact you for further verification if needed.
Damaged or Tampered Packaging
If you receive a package that appears tampered with or damaged, please notify us immediately via:
📱 WhatsApp: +91 91191 56856
📧 Email: connect@ssgemstones.com
Please include your order reference number to help us resolve the issue swiftly.
